Contact support
Email support@ateandrate.com with your username and what happened — screenshots help. A human reads everything; we're a small team and aim to reply within two business days.
Delete your account
Open the app, go to the You tab, and choose Delete account. This permanently deletes your account, ratings, photos, and takes — it can't be undone. If you can't access the app, email support@ateandrate.com from your account email and we'll delete it for you.
Report content or block someone
On any post or take, use the report option to flag content that breaks the community rules — reports are reviewed promptly and objectionable content is removed. Use block to stop seeing a person entirely; they won't be told. You can unblock from the same place.
Who can see my ratings?
You choose per rating: Everyone, Friends (people you follow who follow you back), or Just me. You can change a rating's visibility, edit it, or delete it any time from the post. Private ratings still count toward community averages, anonymously, and are never shown as yours. Public ratings can appear on this website's share pages.
Can't sign in
- Forgot your password? Use Forgot password on the sign-in screen. The reset link arrives by email and brings you back into the app to set a new one — check spam if it doesn't show up within a few minutes.
- Reset link not working? Links are single-use and expire; request a fresh one and open it on the phone that has ate. installed.
- Still stuck? Email support@ateandrate.com and we'll sort out your account.
Change your password or email
Open the You tab, tap the gear, and choose Change password or Change email. Changing your password asks for your current one first and signs out your other devices. Changing your email sends a confirmation link to both the old and the new address — the change applies once confirmed. Accounts created with Sign in with Apple manage their password and email with Apple instead, so these options don't appear for them.
Sign in with Apple
- Always use the same method you signed up with — an Apple sign-in and an email sign-in with the same address are separate accounts.
- If you chose Hide My Email at sign-up, your account email is Apple's private relay address (ending in privaterelay.appleid.com). When you email support, include your ate. username so we can find you.
- If the Apple button fails, check that you're signed into iCloud in the iPhone's Settings, then try again.
- Deleting your account in the app removes the Apple sign-in connection along with everything else.
Wrong or missing restaurant or dish
Restaurant details come from Google Places, and the dish catalog is curated by us. Email support@ateandrate.com with the restaurant or dish and what's wrong — we fix incorrect data and consider new dishes for the catalog.
Privacy and data requests
The privacy policy explains what we collect and why. To access, correct, or delete your personal information, email privacy@ateandrate.com — these requests go to the person responsible for data protection.